TERMS & CONDITIONS
If at any time you wish to cancel your appointment, we require you inform us within 48 hours of the booking start time. Any cancellations later than this would incur a fee of £24.
Our complaints policy:
We are committed to providing a high-quality service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please contact us with the details via email email@example.com or post to: Dr Cherie Wong Limited, 35A Cobble Lane, Islington, London N1 1SF.
Note: If it is a medical emergency, and you are unable to contact us, please call 999 or seek help at the nearest Accident & Emergency department immediately.
What will happen next?
We will send you an email / letter acknowledging receipt of your complaint within 48 hours.
We will then investigate your complaint. Please allow up to 5 working days for this.
Within 5 working days of sending your acknowledgement letter, we will invite you to a meeting to discuss and hopefully resolve your complaint.
If you do not want a meeting or it is not possible, we will send you a detailed written summary to your complaint, the findings of our investigation, and our suggestions for resolving the matter, within 10 working days of sending you the acknowledgement letter.
If a meeting does take place, we will write to you a formal response within 10 working days after the meeting, confirming our final position on your complaint and explaining our reasons.